RETURN POLICY

 

Do you have a return policy? Can I return my product after it has reached me?

Yes. Luish.in has a simple return policy under which you can return a product request only if the product delivered by us is in damage condition, wrong product sent, product in dead condition or product is defective.

Are there specific conditions under which the product returns/replacements may be rejected?

Returns for replacement/refunds/exchange under certain scenarios will NOT be accepted as given below.

  • Request for return is made after 48 hours of receiving the product by you.
  • The product is used or is not in its original condition.
  • Products are returned without their original packaging or accessories.
  • The product was damaged after use/opening.
  • Incidental damage due to the malfunctioning of the product.
  • Any damage/defect which is not covered under the manufacturer’s warranty.
How do I return the product? Whom should I contact in such a scenario?

It’s very simple; within 48 hours of receiving a product, you can request a return via email at support@lexzer.com or over WhatsApp at  +91 9739375353 (preferred)

Do I need to return the product in its original box/packaging?

Yes, it’s important that the product is sent back in its original packaging, original manufacturer tags, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.

What is the resolution offered in case of returns?

In case of a return, possible solutions are:

replacement of the product with a similar product (only if stocks are available with our Business Partner); In case a replacement is not available, we will initiate a full refund.

Will I have to pay any charges for the returns?

Yes, you have to pay return courier charges, but we offer free replacements with no additional charges.

To which address should I return the item?

Please contact our customer care team at support@lexzer.com or WhatsApp +91 9739375353 to confirm the return address. They will provide you with the necessary information based on whether the product can be collected from your address or if it needs to be sent via courier.

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